Terms of Service

We design and build websites, apps and custom software, and provide workflow automation, social media management and related services. What is included in your project, the price and the timeline are set out in your quote, plan or invoice.

• A quote is valid for 30 days unless it says otherwise.
• Work starts once you accept the quote and pay any advance it asks for.
• Changes to the agreed scope may change the price and timeline. We will tell you before doing extra work.

• Prices are in the currency shown and exclude GST unless stated. GST is added where it applies.
• Invoices are due by the date shown on them. We may pause work on overdue accounts.
• To dispute a charge or raise a payment complaint, email disputes@zapmonk.com with your invoice number.
• Recurring services (such as maintenance or social media management) are billed in advance for each period.

• Give us accurate information, content and timely feedback.
• Make sure you have the rights to any content, logos or materials you send us.
• Keep your login safe and tell us if you think it has been misused.

Once you have paid in full, you own the final deliverables made specifically for you. We keep ownership of our own tools, templates and code we reuse across projects, and give you a licence to use them as part of your deliverables. Third-party software, fonts, images and plugins remain under their own licences.

Some services depend on third parties such as hosting providers, domain registrars, app stores or social platforms. We are not responsible for their outages or policy changes, but we will help you deal with them.

We take care to deliver quality work, but we are not liable for indirect losses such as lost profit or data. Our total liability for any claim is limited to the amount you paid us for the service concerned in the previous 3 months.

Either of us can end an ongoing service with 30 days' written notice. You pay for work done up to the end date. See our Refund & Cancellation Policy for details.

These terms are governed by the laws of India. Courts in our registered city have jurisdiction.

Questions about these terms: support@zapmonk.com or +917509525963.