Refund & Cancellation Policy

• Before work starts: cancel any time before we begin and we will refund your advance in full, minus any third-party costs already paid on your behalf (such as domains or licences).
• After work starts: advances cover work in progress and are not refundable. If you cancel part-way, you pay for work completed to date, and we hand over that work.
• After delivery: once a project is delivered and accepted, payments are not refundable. We will fix any defects in what was agreed at no charge for 30 days after launch.

• Monthly or yearly services (such as maintenance, hosting or social media management) can be cancelled with 30 days' notice.
• You won't be billed for periods after cancellation takes effect. Periods already started are not refunded.

Domain registrations, app store fees, paid plugins, advertising spend and similar costs paid to other companies are non-refundable once bought.

Approved refunds are paid to the original payment method within 7 working days of approval. Your bank may take a few more days to show it.

Email support@zapmonk.com or raise a ticket in your workspace, with your invoice number and reason. We reply within 2 working days.

To dispute a charge or raise a complaint about a payment, email disputes@zapmonk.com with your invoice number and what went wrong. Please write to us before raising a dispute with your bank or payment provider, so we can try to sort it out first.